Notice board
The Common Reporting Standard (CRS), formally referred to as the Standard for Automatic Exchange of Financial Account Information, is an information standard for the automatic exchange of information (AEoI), developed in the context of the Organisation for Economic Co-operation and Development (OECD). The legal basis for exchange of data is the Convention on Mutual Administrative Assistance in Tax Matters.
The contractual relationships entered into by Banque de Patrimoines Privés and its customers are subject to these “General Terms and Conditions” and to any special agreements that may be entered into by the parties pursuant to the laws and regulations in force. The Bank is included on the list of credit institutions subject to the supervision of the Commission de Surveillance du Secteur Financier (hereinafter the “CSSF”).
The purpose of the information contained in this document is to give an overview of the basic features and risks of financial instruments in which customers may be persuaded to invest. This document is not intended to describe all of the risks associated with investments in financial products, but rather to provide some information so that customers are aware of the risks associated with investments in financial instruments. In general terms, customers should not conduct transactions without having a full understanding of their nature, as well as of the risks inherent to them.
Customers and the Bank must therefore examine the nature of any given transaction based on the customers’ experience, their goals, their financial resources and any other significant information.
In accordance with the Bank’s complaint management procedure, which complies with applicable legislation in Luxembourg, you can send a complaint to our Compliance department either by post or by email using the following contact details:
Banque de Patrimoines Privés, S.A
Chief Compliance Officer
30 Boulevard Royal
L-2449 Luxembourg
Email: compliance@creand.lu
You should clearly state your details and briefly describe the reason for your complaint.
If you are dissatisfied with the way Banque de Patrimoines Privés has handled your complaint, you can request an out-of-court complaint settlement in accordance with the provisions of CSSF Regulation No. 16-07 of 11 November 2016.
For more details please check out the following link: https://www.cssf.lu/consommateur/reclamations/
The Financial Sector Supervisory Commission
Email: reclamation@cssf.lu
Postal address:
Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg
Fax: (+352) 26 25 1 – 2601
